At Kitchen Concepts & Interior World (KCIW), a unit of Radhey Krishna Aluminium, we take your privacy seriously. This Privacy Policy explains in plain language what personal information we collect when you visit our website or use our services, how we use it, who we share it with, and what rights you have over it.
If you have any questions after reading this policy, you can reach us at vishalgoel1282@gmail.com or call 9927005341.
Who We Are
We are Kitchen Concepts & Interior World (KCIW), operating as a unit of Radhey Krishna Aluminium since 2007. We provide interior and exterior design solutions from our offices in Roorkee, Uttarakhand, and serve customers across Uttarakhand including Haridwar, Rishikesh, Dehradun, and surrounding areas.
Business Name: Radhey Krishna Aluminium
Address: Opp. Dr. Mahipal, Chanderpuri, Railway Road, Roorkee, Uttarakhand – 247667
Contact: vishalgoel1282@gmail.com | 9927005341
What Information We Collect
Information You Give Us Directly
When you fill out a contact form, call us, WhatsApp us, or visit our showroom, you may share:
- Your name, phone number, and email address
- Your home or project address (for site visits and delivery)
- Details about your project requirements
- Photographs or measurements of your space
- Payment information (processed securely; we do not store full card or bank details)
Information Collected Automatically
When you visit our website (www.kciw.co.in), our servers and analytics tools may automatically collect:
- Your IP address and approximate location
- The type of browser and device you are using
- Which pages you visited and how long you spent on them
- Which website or search engine brought you to ours
This data is collected in aggregated, anonymized form and is used only to understand how visitors use our website so we can improve it.
Information from Social Media
If you contact us through our Facebook or Instagram page, we may receive your public profile information such as your name and profile picture. This is governed by Meta’s privacy settings, which you control on your account.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to enquiries and provide you with quotations and design consultations
- To schedule and conduct site visits
- To prepare 3D designs and project proposals
- To process your order and manage your project from start to completion
- To send you updates about your ongoing project
- To send occasional information about our new services or offers — only if you have agreed to this
- To improve our website and the overall customer experience
- To comply with applicable legal and tax obligations under Indian law
We do not use your information for automated profiling or automated decision-making that affects you.
Sharing Your Information
We do not sell, rent, or trade your personal information. Period.
We may share your information only in the following limited situations:
With Service Partners
We sometimes work with delivery partners for material transportation, or IT support vendors for website maintenance. These parties are only given the information they need to do their job, and they are not permitted to use your data for any other purpose.
With Brand Partners for Warranty
If you require a warranty claim for branded hardware (such as Hettich, Hafele, Faber, or Elica), we may need to share your name and contact details with the respective brand’s service team.
When Required by Law
We will disclose personal information if required to do so by a court order, government authority, or applicable law. In all other situations, your data stays with us.
How We Store and Protect Your Data
Your data is stored securely on servers located in India. We use SSL encryption on our website to protect information transmitted online. Access to your personal data within our organisation is restricted to people who need it to do their job.
We keep your data for as long as is necessary:
- Enquiry records: up to 1 year
- Customer and project records: up to 7 years (for warranty, accounting, and legal compliance)
- Marketing data: until you ask to be removed from our list
While we take all reasonable steps to protect your data, no system is completely immune to risk. We encourage you not to share sensitive financial information over email.
Your Rights
You have the following rights in relation to your personal data held by us:
- Right to Access: You can ask us to confirm whether we hold data about you and request a copy of it
- Right to Correction: If your data is inaccurate or out of date, you can ask us to correct it
- Right to Deletion: You can ask us to delete your personal data, subject to any legal obligations we may have to retain certain records
- Right to Object to Marketing: You can ask us to stop sending you promotional communications at any time
- Right to Withdraw Consent: Where we process your data based on your consent, you can withdraw that consent at any time
To exercise any of these rights, please write to us at vishalrka@gmail.com or call 9927005341. We will respond within 30 days.
Third-Party Links
Our website may contain links to external websites such as brand websites, Google Maps, or social media platforms. Once you leave our website, this Privacy Policy no longer applies. We have no control over those external sites and encourage you to read their privacy policies.
Children’s Privacy
Our website and services are intended for adults only. We do not knowingly collect personal information from anyone under the age of 18. If you believe your child has submitted information to us, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. When we do, we will update the date at the top of this page. We encourage you to check this page periodically. If you continue using our website or services after an update, you accept the revised policy.
Contact Us About Privacy
For any privacy-related questions, concerns, or requests, please contact:
Kitchen Concepts & Interior World (KCIW)
Radhey Krishna Aluminium
Opp. Dr. Mahipal, Chanderpuri, Railway Road, Roorkee, Uttarakhand – 247667
Email: vishalgoel1282@gmail.com
Phone: 9927005341 / 9528611861
Website: www.kciw.in
